FAQ
How many days you need to install the equipment?
Installation time depends on the project conditions and site environment. Our system is designed for quick and easy installation with a simple design.
How many staff abroad you sent to install the equipment?
Yes, our engineers can provide overseas commissioning and technical support whenever it's required.
Can I delivery the goods from other supplier to your factory? Then load together?
Yes, we can help to combine goods from different suppliers and arrange combined loading for shipment.
When will you leave your factory and to have your spring festival holidays?
Our Spring Festival holiday is usually around 7 days. Production and delivery schedules will be arranged in advance to avoid delays.
Can the equipment be installed under hot weather?
Yes, our equipment is designed to operate reliably in high-temperature environments.
Can Your products be installed under the cold weather?
Yes, our products are suitable for installation and operation in cold-weather conditions.
Do You have office in shanghai or guangzhou that i can visit?
We currently do not have offices there, but our factory is located very close to Shanghai, with convenient transportation access.
Can you send your staff to install the equipment for us?
Yes, we can send our engineers to assist with installation, commissioning, and technical training.
Can I only buy some spare parts from you?
Yes, we supply spare parts separately to support maintenance and after-sales service needs.
Will you attend the fair to show your products?
Yes, we regularly participate in international exhibitions and industry trade fairs.
Can you send your equipment to my warehouse in guangzhou?
Yes, we can arrange delivery to your warehouse in Guangzhou or other locations in China.
How long it takes you to provide the designing options for us?
We can usually provide a customized design proposal within 2–3 working days.
How do you pack the equipment?
Our equipment is packed in cartons, using protective cushioning materials, and wooden crates to ensure safe transportation.
Can you design the equipment according to our size?
We can customize the equipment based on your required dimensions and project specifications.
How many years have your company made this kind of equipment?
We have more than 10 years of experience in manufacturing and supplying this type of equipment.
Which certificate do you have for your equipment?
Our products are certified with TUV, CE, ISO9001, and third-party inspection reports.
How many staffs do you have in your factory?
Our company has a professional team of more than 50 employees.
How far is your factory from the city hotel?
The nearest hotel is approximately 2 km from our factory.
How far is your factory from the airport?
The nearest airport is about 1 hour away from our location.
How long it will take from guangzhou to your factory?
Our factory is approximately 100 km from Shanghai Hongqiao Airport.
Where is your factory located?
Our factory is located in Suzhou, Jiangsu Province, China.
What is the age range for your products?
Our products are designed with a service life of more than 5 years.
Do you have detailed and professional installation manual?
Yes, we provide detailed and professional installation manuals for all equipment.
Is OEM acceptable?
Yes, OEM service is available and accepted.
What is your MOQ?
There is no fixed limitation. It depends on your specific project requirements.
Are you a trading company or a manufacturer?
We are manufacturer specializing in solar tracking system solutions.
How long is your delivery time?
Delivery time depends on the order quantity and project requirements.
